Locally Owned. Family-Run. Trusted by Long Island Pool Owners for 25+ Years.

We’ve been proudly serving Suffolk and Nassau since 1998, delivering expert pool care with a personal touch. Our family values and commitment to excellence have earned us the trust of thousands of homeowners.

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About Empire Pools

Residential Swimming Pool Maintenance Experts

Founded in 1998 as a family-run business, Empire Pools was built with one goal in mind — to become Long Island’s most trusted, complete pool service provider. For over 25 years, we’ve delivered unmatched reliability, expert workmanship, and friendly, personalized service to thousands of happy customers.

We believe that being the best means delivering 100% customer satisfaction, every single time — no excuses; no cut corners, just results. Our certified technicians bring decades of combined experience to every job, ensuring your pool is maintained, repaired, or upgraded to the highest standard.

From weekly cleanings and saltwater conversions to leak detection, liner replacements, and energy-efficient equipment upgrades — we handle it all. Every service is backed by our industry-leading quality guarantee and a commitment to clear, proactive communication with every customer.

Our Core Values

  • Reliability — We show up on time, every time, rain or shine.
  • Expertise — Over two decades serving Long Island pools of all shapes and sizes.
  • Transparency — Clear quotes, no hidden fees, and updates at every stage.
  • Customer-First Approach — We treat every pool like it’s our own.
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Obsessed With Your Satisfaction. Driven By Results.

At Empire Pools, customer satisfaction isn’t a slogan — it’s our business model. From day one, we’ve built our reputation on quality, trust, and consistency: showing up when others don’t, communicating clearly, and delivering work that holds up all season long.

Our growth across Long Island has been fueled by loyal customers who refer us, review us, and return year after year. Whether you need weekly cleanings, seasonal closings, leak detection, liner replacement, or energy-efficient equipment upgrades, our certified techs bring the right tools, the right process, and the right attitude to every backyard.

What You Can Expect From Every Service
  • Fast, no-pressure quotes by text and email — tailored to your pool size, cover, and service need.
  • Clear confirmations + reminders — booking lock-in after approval, a 2-day reminder, and a same-day text confirming you’re on the route.
  • Photo documentation of settings (valves, water level, equipment) for easy spring openings and future service.
  • Completion text the moment we finish, plus a follow-up to make sure you’re 100% happy.
  • Quality that protects your investment: balanced water, protected plumbing, clean surfaces, efficient equipment.

Why Choose Empire Pools Inc.

★ Expertise

Empire Pools boasts a team of highly skilled professionals dedicated to maintaining your pool in pristine condition.

▦ Reliability

Consistently delivering exceptional service, Empire Pools is the dependable choice for all your pool service needs.

☑ Transparency

Clear communication and upfront pricing ensure there are no surprises during your pool service journey.

≡ Flexibility

Our wide variety of services caters to every unique pool and lifestyle—making Empire Pools the perfect fit for you.

Frequently Asked Questions

Pool Care FAQ — Clear, Practical Answers for Long Island Homeowners

Straight answers based on what works in Long Island’s climate. Don’t see your question? Text us a photo and we’ll reply with a fast plan.

Chemistry Basics

Why do I need to shock my pool every week?
Weekly shock helps break down organic contaminants and keeps chlorine effective.
Why is my pool’s pH so important?
Balanced pH prevents corrosion, scaling, and discomfort for swimmers.
What is stabilizer (CYA) and why does it matter?
Stabilizer protects chlorine from being destroyed by sunlight.
How many chlorine tablets should I use?
Use 1 tablet per 5,000 gallons weekly as a general rule.
Can baking soda raise alkalinity?
Yes, baking soda is a common, safe way to raise alkalinity.

Shocking & Dosing

When is the best time to shock my pool?
Evening is best, so chlorine isn’t burned off by the sun.
How long should I wait to swim after adding chemicals?
Wait at least 8–12 hours after shocking.
Clorox vs. liquid pool shock — what’s the difference?
Liquid pool shock is stronger and designed specifically for pools.
HTH vs. other chlorines — what should I choose?
Stick with pool-grade chlorine for consistent results.

Filtration & Circulation

Why do I need to backwash?
Backwashing cleans debris from your filter so it runs efficiently.
I have a sand filter — why is my pool cloudy?
Cloudiness often means your filter needs backwashing or sand replacement.
Why am I getting DE back into my pool?
This usually indicates a torn grid or bad seal in your DE filter.
How many hours should I run my pump each day?
8–12 hours a day during peak season is typical.

Algae, Clarity & Vacation Care

What actually causes algae, and how do I prevent it?
Low chlorine and poor circulation are the main causes; prevention is regular chlorination and brushing.
I’m going on vacation — how do I keep the pool healthy?
Shock before you leave, run the pump on a timer, and consider an algaecide.
Do phosphates matter?
Phosphates are algae food; lowering them helps keep algae under control.
How can I check for a leak before calling?
Try the bucket test: fill a bucket with pool water and compare water loss to the pool after 24 hours.

Service & Equipment

Saltwater vs. traditional chlorine — which is better?
Saltwater systems make chlorine automatically, offering softer water and less odor.
How often should I have water professionally tested?
At least once a month in season, more often if you have issues.
Filter do’s and don’ts (quick list)?
Do: backwash, clean cartridges, check pressure. Don’t: ignore leaks or cracks.
Clear water tips (fast wins)?
Run the pump longer, brush walls, vacuum often, and balance water weekly.

Book Your Pool Service Today!

For all your pool service needs, make sure to call Empire Pools. We’ll get you scheduled fast and keep your water crystal-clear.

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